TROUBLESHOOTING

• Please ensure you are sharing your 2024 donation link if you are sending to potential donors.
• AVS Mismatch. We have an enhanced fraud filter on credit card processing and the most common reason for a declined transaction is an AVS Mismatch. This means the address/postal code being entered with the donation information does not match the address/postal code linked to the address on your billing statement. Because of this mismatch, the transaction is automatically being declined by our system.
• Donors and registrants are also welcome to reach out to Dev with our finance team at dshah@alzheimer.ab.ca or direct at 587-635-0800 to process credit cards if there are any issues.